Help

How do I become a member?

Say and Play membership is invitation only. Please check your inbox for an email from Caesars Rewards for your chance to join.

Why do I need to give you my Caesars Rewards account number when I join?

As a member of Say and Play panel, you’ll be rewarded with Reward Credits for your survey participation. We need your Caesars Rewards account number at registration to verify your account and ensure that you receive your Reward Credits for each survey you take.

Can I have more than one Say and Play account?

Membership is restricted to one account per Caesars Rewards member.

Can I join Say and Play if I live outside the United States?

No, unfortunately membership of this online panel is open only to residents of the United States.

How do I access my Say and Play account?

For quick access, log in by entering your email address and password. In your account, you can complete profile information to ensure you receive relevant surveys, update your account details, add your Caesars Rewards number, view your survey history and see the Reward Credits you’ve earned so far.

What should I do if I want to change my email address?

Since your email address is your username, you can’t change this from your account. If you do want to change it, contact us and we will be happy to help.

What should I do if I want to change my password?

To change your password, log in to your account, and click on ‘User Details’ under ‘Account’.

What should I do if I need to update my personal details?

To change your personal information, log in to your account and click on ‘User Details’ under ‘Account’. Your email address is your username, so this is the only detail you cannot change. If you want to change your email, please contact us.

Can other members of my household become Say and Play members?

Say and Play panel is invitation only. Your invitation link is unique for your registration and cannot be shared. Tell your family and friends to watch for email invitations from Caesars Rewards. They must be Caesars Rewards members to receive the email and they can sign up at https://www.caesars.com/Program/. All registrations are subject to data quality checks.

Do I need to notify you if I leave the country?

Say and Play is a panel for US residents only. If you move out of the US, please cancel your membership by logging into your account and clicking ‘Unsubscribe’ within the ‘My Account’ section. You don't need to notify us if you are temporarily traveling out of country.

How can my family and friends join Say and Play?

If your friends and family are Caesars Rewards members, tell them to look out for email invitations to Say and Play panel. If they are not Caesars Rewards members, they can visit https://www.caesars.com/Program/ to join.

How do I cancel my Say and Play membership?

If you wish to unsubscribe, you can cancel your membership by logging into your account and clicking on ‘Unsubscribe’ within the ‘My Account’ section. It may take a few days to deactivate your account, during which time you may be invited to participate in a survey. If this happens, just ignore the survey invitation. Please note, you will only be unsubscribing from Say and Play panel. You will remain a member of the Caesars Rewards program.

Why are surveys conducted?

Surveys are carried out because businesses, governments, public bodies, and similar organizations are interested in the views and attitudes of the people who use their products and services. The more they know about what customers and citizens think, the easier it is for them to improve and adapt.

How often will I be asked to take surveys?

We send out survey invitations on a regular basis, but can’t say exactly when or how often a member will receive them. This is because each survey is customized and based on the research goals for each client.

What happens after I join?

You’ll receive an email welcoming you to Say and Play and asking you to confirm your account. Following this, we recommend that you log in to your account to complete profile information. Soon after this you’ll begin receiving email invitations to take surveys. The emails will contain all the information you need to participate, including how many Reward Credits you’ll receive if you complete the survey.

What is expected of me when participating in surveys?

When participating in surveys, we ask that you please give careful consideration to every question you answer. Quality mechanisms are in place to validate your responses, and failure to answer honestly may result in you being kicked out of the survey. If we identify dishonest behavior, we cannot pay you the reward for the survey, and if this behavior continues, we may deactivate your account. (Read our Terms & Conditions for further information).

Will I be penalized if I do not complete my survey?

No - You can respond to as many or as few of the survey invitations you receive. However, the more surveys you take, the more Reward Credits you earn!

How will I know that I have surveys to complete?

We will send you an email invitation when a new survey is available. From that invitation, you will be able to access and complete the survey. You can also see your available surveys from your member dashboard when you log in to your account.

Why haven't I received any surveys?

Your chance to be invited to a survey depends on several factors, such as the number and types of surveys we are conducting at any one time and your background information.

We will always email you if there is a new survey to take. Please ensure that we are on your whitelist, or that your email provider isn’t blocking emails from Say and Play.

How long will it take to complete a survey?

Surveys vary in length, but typically take 10 to 15 minutes to complete. Each survey invitation will provide an estimated completion time, the survey deadline to respond, and the corresponding Reward Credits that will be awarded for completion.

Why can't I open surveys?

Not all internet providers allow users to click on links within their email. If you are unable to gain access to our survey, try the following:

Copy and paste the link from your email into the browser’s URL and press enter. This will take you directly to the correct page.

Ensure that you copy the entire web address into the browser as sometimes the link can spread over two lines.

Make sure when you copy the link it does not contain any line breaks, as this will also stop the link from working.

I realized I picked the wrong answer. Can I go back and change my reply?

Once you submit an answer on a survey, you are not allowed to change your answer. We do this to protect the survey data.

We realize there are times when a panelist makes an honest mistake and clicks on the wrong button, but unfortunately, we cannot go back and change our data.

Why is the survey now closed?

The majority of our surveys are open for a few days as we seek panelists who are a good fit. However, some surveys are more popular than others and close quickly.

We always try to limit the number of panelists we invite so that the panelists we do invite have a fair chance of answering the survey. We cannot always predict how popular a survey may be and sometimes surveys unexpectedly close quickly. We apologize in advance if this rare occurrence happens to you.

Can you resend me the survey invite?

We can only distribute the links to the surveys once.

I received an error message, what should I do?

If this happens, there may be a technical problem. You can try and access the survey again later from the survey invitation email. If there is a general error with the survey, it may be resent to you at a later date. If it happened at a late stage in the survey, contact us, providing as much information about the survey as possible: the survey number, link from the invitation email or the topic, reward amount, and date of the survey so that we may identify the survey and assist you.

Can I get someone else to complete my surveys for me if I am away?

No - Once you have registered with Say and Play panel, you should complete the surveys so you don’t lose out on future surveys or get flagged for possible questionable answers. Your family and friends are welcome to join Say and Play panel. Each panel member will require a unique email address and their own Caesars Rewards account number. All registrations are also subject to our data quality checks.

Is there any extra software I need on my computer to complete surveys?

Some of our surveys require Adobe Flash Player. It should only take two to three minutes to download; go to http://www.adobe.com and click on the 'download Flash Player' link. While it is not required that you download Flash Player in advance, doing so may save you time later.

Why was I unable to complete a survey?

Market researchers are often looking for the opinion of a very specific group of people; for example, users of a particular brand or product. Questions will be asked as part of each survey to check whether it is relevant to you. If it is not relevant to you, you will be "screened out" with a message explaining that you haven’t qualified. While this is a normal part of market research, the more we know about you, the more we can send you relevant surveys. We recommend ensuring that your survey profile is complete and that you update it frequently. If you do get screened out, you will still receive five (5) Reward Credits for attempting the survey, and any data received from non-completed surveys is discarded.

Why do you ask me questions you already know the answer to?

When you sign up for Say and Play, we ask you to complete some personal demographic questions (such as age, gender and ZIP code) which enable us to find better surveys for you.

Often these questions are also asked at the beginning of surveys, which are created by our clients. Say and Play doesn't share your personal information with anyone (even our clients), which is why you need to complete these questions on many of the surveys you receive. These questions also ensure that the information we are passing to clients is as current as possible, so thank you for your patience in answering these questions.

I’ve received a survey invite, but when I click through there are no surveys available. Why?

If you have participated in a lot of surveys in the last day or two, you might find that we have run out of suitable surveys for you. Additionally, the surveys you are invited to may have already reached their quota of respondents by the time you clicked through. If you click through and find that this is the case, check back the next day, and we should have more available.

Can you mail the surveys to me or conduct them over the phone?

Unfortunately, there is no other way to take part in these online surveys, you need to complete them online.

Where can I view my Reward Credits balance?

To view the balance of your available Reward Credits and use your points, visit the Caesars Rewards website.

How can I see the total amount of Reward Credits I have earned from surveys?

To view your earned Reward Credits, click on ‘Account’ then on ‘My Survey History’.

Please note: this is only the total number of Reward Credits earned from Say and Play surveys. To view your full Caesars Rewards balance, please log in to your Caesars Rewards account.

How do I use my Reward Credits?

Visit the Caesars Rewards website to view and use your Reward Credits.

How long does it take to receive Reward Credits earned for survey participation?

After completing a survey, it can take 4-6 weeks after completed qualifying activity, for your Reward Credits to show in your Caesars Rewards account.

Why doesn’t my balance on Say and Play change when I use my Reward Credits?

At Say and Play, you can view all the Reward Credits you have earned through your survey participation since you joined the panel. These Reward Credits will transfer to your Caesars Rewards account within 4-6 weeks after completed qualifying activity, which is when they become available for you to use. As the balance shown on Say and Play is a historical total, it is not affected when you use your Reward Credits. For up-to-date Caesars Rewards balance information, log in to your Caesars Rewards account.

How do I collect my Reward Credits?

All Reward Credits earned from taking surveys will be transferred to your Caesars Rewards account within 4-6 weeks after completed qualifying activity. You can view your Caesars Rewards balance by logging in to your Caesars Rewards account.

If I become a member of Say and Play, will I receive e-mails advertising other products and services?

No. We do not sell the personal information of our members and we will never try to sell you a product or service.

Who can I talk to if I have any privacy concerns?

Contact information is provided in our Privacy Policy, which is linked from the bottom of the pages on the Say and Play website.

Why did I get an e-mail with a link to join Say and Play if I didn't apply myself?

It is possible that someone made a typing error and accidentally submitted your e-mail address while asking to join Say and Play. It's also possible that someone has used your e-mail address without your permission. If you don't want to join, simply ignore the e-mail and the reminder that will be sent. Your details won't be included on our records and you'll not be contacted again.

Why do you need my personal information?

Generally, personal information is used: (i) to communicate with you regarding Say and Play membership and survey participation; (ii) to tailor survey opportunities to you; (iii) to administer and manage our incentive programs and fulfill your requests for incentives; and (iv) to update our records.

How do badges work?

Badges are awarded to members who activate their account, continue to take surveys regularly, fill out their survey profile, and earn Reward Credits^®.

There are five levels, Say & Play Bronze for beginners, Say & Play Silver, Say & Play Gold, Say & Play Platinum and our highest level, Say & Play Diamond.

At every level there are key achievements (known as badges) awarded for your survey activity. 

The membership levels are related to aspects of your membership, focusing on activities like taking surveys and earning Reward Credits.

How do I level up?

You can level up by unlocking all the achievements available at your current level in a 365 day period. For example, if you’re a Say & Play Bronze member, you need to complete all the available badges relating to Say & Play Bronze membership in order to level up and become a Say & Play Silver member.

You can achieve badges for different levels above your own – for example, if you have completed 100% of your survey profile, you’ll get a Say & Play Platinum status badge for that section – but you cannot reach Say & Play Diamond level until you’ve achieved all badges within Say & Play Platinum.

What is a Say & Play Bronze member?

Say & Play Bronze members are just getting started. To reach Say & Play Bronze status, all you have to do is sign up and activate your account.

What is a Say & Play Silver member?

Say & Play Silver is the first step on the ladder.

To reach Say & Play Silver status, members must:

• Complete 25% of their survey profile
• Take one survey in the last week
• Complete their first survey

What is a Say & Play Gold member?

Say & Play Gold members are becoming regular survey takers.

To reach Say & Play Gold, members must:

• Complete 50% of their survey profile
• Take a survey in two consecutive weeks
• Complete their 10th survey

What is a Say & Play Platinum member?

Say & Play Platinum members are active and regular survey takers who have almost completed their survey profile.

To reach Say & Play Platinum status, members must:

• Complete 75% of their survey profile
• Take a survey in three consecutive weeks
• Complete their 25th survey

What is a Say & Play Diamond member?

Say & Play Diamond members have reached the top level. They have a complete survey profile, have completed fifty surveys (or more) and maintain regular survey activity.

To reach Say & Play Diamond status, members must:

• Complete 100% of their survey profile
• Take a survey in four consecutive weeks
• Complete their 50th survey

How do I maintain my badge status?

To maintain your badge status, you must ensure that you continue to take surveys regularly – at least once a week. If you do not maintain your survey activity, your badge for consecutive surveys over one, two, three or four weeks will be lost and you’ll drop to the next level down.

Similarly you must keep your survey profile updated – some sections expire over time, such as technology, electronics and gadgets and automotive – so if you see your profile drop in percentage since you last logged in, check back and complete any sections within your survey profile that are less than 100% complete.